HAMZA BOUCHARTA

Waiter

Oujda, Morocco

Profile summary

Motivated Waiter with solid experience in the hospitality industry. Skilled in guest service, teamwork, and maintaining a professional environment. Recognized for discipline, communication, and ability to perform in fast-paced settings. Seeking to contribute expertise in hotel and restaurant service to ensure excellent guest experiences.

Career highlights

Delivered Excellent Guest Service: Provided exceptional service to guests in an all-inclusive resort, ensuring customer satisfaction with table service and guest inquiries.

Excelled in High-Volume Restaurant: Provided table service and supported daily operations in a high-volume restaurant environment.

Key skills

Skills
Professional appearance & attitudeFast-paced environment adaptabilityDiscipline and organizationTeamworkCustomer service & communicationPoint of Sale (POS) Systems ProficiencyUpselling & Cross-selling TechniquesMenu Knowledge & Wine PairingConflict Resolution & Problem SolvingOrder Accuracy & Attention to Detail

Professional experience

WaiterMay 2024 - Oct 2024
Hotel Iberostar Waves | Saïdia (Saïdia, Morocco)

• Delivered excellent service to guests in an all-inclusive resort. • Assisted with table service, guest inquiries, and ensured customer satisfaction.

  • Delivered excellent service to guests in an all-inclusive resort.
  • Assisted with table service
  • guest inquiries
  • ensured customer satisfaction.
WaiterMay 2023 - Oct 2023
Hotel Iberostar Waves | Saïdia (Saïdia, Morocco)

• Delivered excellent service to guests in an all-inclusive resort. • Assisted with table service, guest inquiries, and ensured customer satisfaction.

  • Delivered excellent service to guests in an all-inclusive resort.
  • Assisted with table service
  • guest inquiries
  • ensured customer satisfaction.
WaiterMay 2022 - Oct 2022
Hotel Iberostar Waves | Saïdia (Saïdia, Morocco)

• Delivered excellent service to guests in an all-inclusive resort. • Assisted with table service, guest inquiries, and ensured customer satisfaction.

  • Delivered excellent service to guests in an all-inclusive resort.
  • Assisted with table service
  • guest inquiries
  • ensured customer satisfaction.
WaiterJun 2019 - Aug 2019
Hotel Iberostar Waves | Saïdia (Saïdia, Morocco)

• Delivered excellent service to guests in an all-inclusive resort. • Assisted with table service, guest inquiries, and ensured customer satisfaction.

  • Delivered excellent service to guests in an all-inclusive resort.
  • Assisted with table service
  • guest inquiries
  • ensured customer satisfaction.
Internships & TrainingMar 2019 - Mar 2019
Hotel Atlas Terminus & Spa
Internships & TrainingOct 2018 - Oct 2018
Hotel Atlas Terminus & Spa
WaiterJun 2018 - Sep 2018
Hotel Iberostar Waves | Saïdia (Saïdia, Morocco)

• Delivered excellent service to guests in an all-inclusive resort. • Assisted with table service, guest inquiries, and ensured customer satisfaction.

  • Delivered excellent service to guests in an all-inclusive resort.
  • Assisted with table service
  • guest inquiries
  • ensured customer satisfaction.
Internships & TrainingMay 2018 - May 2018
Melia Saïdia Beach
Internships & TrainingApr 2018 - Apr 2018
Restaurant/Café Le Bestro (Oujda, Morocco)
Internships & TrainingJan 2018 - Feb 2018
Hotel Atlas Orient

o Provided table service and supported daily operations in a high-volume restaurant environment

  • Provided table service and supported daily operations in a high-volume restaurant environment

Education

Diploma, Restaurant ServiceJan 2018 - Jan 2020
Specialized Institute of Hospitality and Catering Omar Ben Omar, Oujda